If you have a Samsung Galaxy S4 Active with the AT&T version of the Operating System (not Telus, Bell or T-Mobile) there is a possibility that when your MMS messaging service stops working it could be because the off/on button has disappeared from your phone.
This is due to a bug in some versions of the OS that has been linked to a faulty install. If you think your device is affected, please be aware that there is no fix for this at the moment.
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MMS Messaging on/off button missing; How to fix mms messaging on samsung galaxy S4 MMS Messaging off/on Button is Missing july 2015. Resetting your phone and updating your OS will not resolve the issue.
1. Turn your phone off and then turn it back on. Make sure you get all the way past the AT&T start up screen and the spinning animation at the bottom.
2. Reopen Messages. This time bring up the settings to check if the toggle is in the on position.
3. If this does not work, repeat step 2 and make sure your MMS APN settings are correct. See below for more information on how to do that.
What is MMS Messaging?
APN stands for Access Point Name. You can find the correct settings by going into the Add APN menu in your phone. You can also find these settings by looking up your phones model number online and searching for the correct settings.
If you are still unable to send or receive MMS Messaging after trying ALL of the above troubleshooting steps, please contact us at 611 from your AT&T device or 1-800-331-0500 from any other phone.
Why is the MMS Messaging off/on Button Missing?
The MMS Messaging off/on Button is missing from the Samsung Galaxy S4 Active’s Messages application because of a bug in some versions of the Operating System . In these cases, restoring to factory settings and updating the OS will not resolve the issue. If this has happened to your phone you can still send pictures using an alternative messaging app.
How to fix it with a simple text message?
You can now easily fix the issue by sending yourself a test message.
1 Open your Messages application and go into the settings. You will not see an MMS Messaging off/on button in these settings because it’s missing from your phone.
2 Ensure you are signed in to your Google account on your phone. If you are not, sign in and then go into the phone’s settings to ensure that the Google Hangouts app is set as your default messaging application.
How to send an MMS Message
1. From your home screen go to the main menu and open your phone’s settings.
2. Tap on “More” in the Wireless and network section of your device’s settings (icon looks like a vertical stack of three white dots)
3. Scroll down to and tap on “Messaging”.
4. Ensure you are signed in to your Google account on your phone. If you are not, sign in and then go into the phone’s settings to ensure that the Google Hangouts app is set as your default messaging application.
5. Once in Messaging make sure MMS Messaging is turned ON (if it says OFF tap on this to turn it back on).
6. Scroll down to the bottom of the page and from here tap on “Add APN”. You can also find these settings by looking up your phones model number online and searching for the correct settings.
7. Once in Add AP, enter a name in the “APN Name” field (this does not matter what you put here).
8. Enter “hipri.apn” in the APN field. Do not include any quotes marks “””. Click on the menu button and tap on “Save”.
9. Scroll down to the bottom of your page again and from here tap on “MMS”. 10.
Now you should be able to send MMS messages and pictures. If it still doesn’t work, clear the cache and data from the Google Hangouts app in your phone’s settings to reset it. After that you can try sending another picture using this guide.